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Call Center
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Call Center supports 24 hours, 365 days a year cardholders, merchants and authorized bank’s personnel on Macedonian, Albanian, English and Serbian.
Available information:
 Operational procedures for handling POS terminals – information for merchants;
ATM locations;
Operational procedures for handling ATM terminals – information for authorized bank’s personnel;
Procedure in case of forgotten PIN;
Monitoring MasterCard/Visa line connection;
Card blocking/deblocking by cardholder or authorized bank’s personnel;
Voice authorization;
Client’s complaints.
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Issuing
Call Center